Courses  >  Cisco System

IT Essentials

07:02 | 05/07/2013

Target Audience
The Cisco® IT Essentials: PC Hardware and Software course is designed for Cisco Networking Academy® students seeking career-oriented, entry-level hardware and software skills. Target students include those whowant to prepare for careers in information and communication technology (ICT) and students who want to gain skills and working knowledge of how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.

Prerequisites: There are no prerequisites for this course.

Target Certifications
The IT Essentials: PC Hardware and Software curriculum helps students prepare for the CompTIA® A+ 2009 certification exams (http://www.comptia.org). The fundamentals part of the course, chapters 1–10, helps students prepare for the CompTIA A+ Essentials exam (220-701), which covers the fundamentals of computer technology, networking, and security, and validates the communication skills and professionalism required of all entry-level IT professionals. The advanced part of the course, chapters 11–16, helps students prepare for the CompTIA A+ Practical Application exam (220-702), which builds on the CompTIA A+ Essentials knowledge and skills, with more of a hands-on orientation and scenarios in which troubleshooting and tools must be applied to resolve problems. Students must pass both exams to earn the CompTIA A+ certification.

Curriculum Objectives
The primary objective of this course is to help students prepare for entry-level positions in the ICT field. Job titles include enterprise technician, IT administrator, field service technician, call center technician, help desk technician, and PC or support technician.
In addition, the curriculum helps students gain confidence with the components of desktop and laptop computers by teaching the proper procedures for hardware and software installations, upgrades, and troubleshooting.

Part 1 - Fundamentals Chapter Outline

Chapter 1. Introduction to the Personal Computer

1.1 Explain IT industry certifications
1.2 Describe a computer system
1.3 Identify the names, purposes, and characteristics of cases and power supplies
1.4 Identify the names, purposes, and characteristics of internal components
1.5 Identify the names, purposes, and characteristics of ports and cables
1.6 Identify the names, purposes, and characteristics of input devices
1.7 Identify the names, purposes, and characteristics of output devices
1.8 Explain system resources and their purpose

Chapter 2. Safe Lab Procedures and Tool Use

2.1 Explain the purpose of safe working conditions and procedures
2.2 Identify tools and software used with personal computer components and their purposes
2.3 Implement proper tool use

Chapter 3. Computer Assembly - StepbyStep

3.1 Open the case
3.2 Install the power supply
3.3 Attach the components to the motherboard and install the motherboard
3.4 Install internal drives
3.5 Install drives in external bays
3.6 Install adapter cards
3.7 Connect all internal cables
3.8 Re-attach the side panels and connect external cables to the computer
3.9 Boot computer for the first time

Chapter 4. Basics of Preventive Maintenance and Troubleshooting

4.1 Explain the purpose of preventive maintenance
4.2 Identify the steps of the troubleshooting process

Chapter 5. Fundamental Operating Systems

5.1 Explain the purpose of an operating system
5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities
5.3 Determine operating system based on customer needs
5.4 Install an operating system
5 .5 Navigate a GUI (Windows)
5 .6 Identify and apply common preventive maintenance techniques for operating systems
5 .7 Troubleshoot operating systems

Chapter 6. Fundamental Laptops and Portable Devices

6.1 Describe laptops and other portable devices
6.2 Identify and describe the components of a laptop
6.3 Compare and contrast desktop and laptop components
6.4 Explain how to configure laptops
6.5 Compare the different mobile phone standards
6.6 Identify common preventive maintenance techniques for laptops and portable devices
6.7 Describe how to troubleshoot laptops and portable devices

Chapter 7. Fundamental Printers and Scanners

7 .1 Describe the types of printers currently available
7 .2 Describe the installation and configuration process for printers
7.3 Describe the types of scanners currently available
7.4 Describe the installation and configuration process for scanners
7.5 Identify and apply common preventive maintenance techniques for printers and scanners
7.6 Troubleshoot printers and scanners

Chapter 8. Fundamental Networks

8.1 Explain the principles of networking
8.2 Describe types of networks
8.3 Describe basic networking concepts and technologies
8.4 Describe the physical components of a network
8.5 Describe LAN topologies and architectures
8.6 Identify standards organizations
8.7 Identify Ethernet standards
8.8 Explain OSI and TCP/IP Data Models
8.9 Describe how to configure a NIC and a modem
8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity
8.11 Identify and apply common preventive maintenance techniques used for networks
8.12 Troubleshoot a network

Chapter 9. Fundamental Security

9.1 Explain why security is important
9.2 Describe security threats
9.3 Identify security procedures
9.4 Identify common preventive maintenance techniques for security
9.5 Troubleshoot security

Chapter 10. Communication Skills

10.1 Explain the relationship between communication and troubleshooting
10.2 Describe good communication skills and professional behavior
10.3 Explain ethics and legal aspects of working with computer technology
10.4 Describe call center environment and technician responsibilities

Part 2: Advanced Chapter Outline

Chapter 11. Advanced Personal Computers

11.1 Give an overview of field, remote, and bench technician jobs
11.2 Explain safe lab procedure and tool use
11.3 Describe situations requiring replacement of computer components
11.4 Upgrade and configure personal computer components and peripherals
11.5 Identify and apply common preventive maintenance techniques for personal computer components
11.6 Troubleshoot computer components and peripherals

Chapter 12. Advanced Operating Systems

12.1 Select the appropriate operating system based on customer needs
12.2 Install, configure, and optimize an operating system
12.3 Describe how to upgrade operating systems
12.4 Describe preventive maintenance procedures for operating systems
12.5 Troubleshoot operating systems


13. Advanced Laptops and Portable Devices

13.1 Describe wireless communication methods for laptops and portable devices
13.2 Describe repairs for laptops and portable devices
13.3 Select laptop components
13.4 Describe preventive maintenance procedures for laptops
13.5 Describe how to troubleshoot a laptop

Chapter 14. Advanced Printers and Scanners

14.1 Describe potential safety hazards and safety procedures associated with printers and scanners
14.2 Install and configure a local printer and scanner
14.3 Describe how to share a printer and a scanner on a network
14.4 Upgrade and configure printers and scanners
14.5 Describe printer and scanner preventive maintenance techniques
14.6 Troubleshoot printers and scanners

Chapter 15. Advanced Networks

15.1 Identify potential safety hazards and implement proper safety procedures related to networks
15.2 Design a network based on the customer’s needs
15.3 Determine the components for your customer’s network
15.4 Implement the customer’s network
15.5 Upgrade the customer’s network
15.6 Describe installation, configuration, and management of a simple mail server
15.7 Describe preventive maintenance procedures for networks
15.8 Troubleshoot the network

Chapter 16. Advanced Security
16.1 Outline security requirements based on customer needs
16.2 Select security components based on customer needs
16.3 Implement customer’s security policy
16.4 Perform preventive maintenance on security
16.5 Troubleshoot security

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